Portmagee Whiskey - Accessibility Statement & Policy
Last updated: 7 November 2025
Portmagee Whiskey is committed to making our visitor centre, tours, services and digital content welcoming and accessible to everyone. We aim to remove barriers, respect choice and dignity, and continually improve accessibility so that all visitors - including people with disabilities, older people, families with young children and others with temporary or situational access needs - can enjoy a safe and fulfilling experience.
1. Our Commitment
We will,
Actively work to identify, remove and prevent barriers to access across our premises, services and website.
Meet recognised accessibility standards for both our built environment and digital services, and follow national guidance for tourism businesses.
Train our staff to provide respectful, helpful and informed assistance to visitors with a wide range of access needs.
Provide clear, accurate information so visitors can make informed booking and travel decisions.
2. Scope
This policy covers;
The physical visitor centre at Portmagee (visitor reception, exhibition/tasting areas, shop, café/serving areas where applicable, toilets and external approaches/parking).
Tours, events and on-site services (including guided tastings and educational activities).
Our website and online booking/communications channels.
3. Physical Access
Portmagee Whiskey aims to provide a welcoming, accessible onsite experience.
Features we currently provide or are actively improving include:
Accessible parking & external access: Designated accessible parking spaces close to the main entrance and step-free routes between parking and the visitor entrance where site constraints allow.
Step-free access & ramps: Step-free access to our main reception and key visitor areas or well-signed assisted-access routes where gradients are present.
Entrances & doorways: Wide doorways and threshold ramps to allow wheelchair and mobility-aid access where possible.
Accessible WC: At least one accessible toilet with adequate space and grab rails within the visitor centre.
Seating & rest areas: Seating available throughout the visitor route for those who need to rest.
Visual information & signage: Clear, high-contrast signage, tactile cues where possible, and printed large-print information on request.
Assistance animals: Assistance dogs are welcome throughout the visitor centre. We have a dog bowl available on site for watering or feeding.
Step-free or alternative tour options: Where parts of the site are on multiple levels or include steps, we provide alternative routes or modified experiences where possible.
Note: Some older buildings and historic elements may have physical constraints. Where full physical access is not possible we provide clear information in advance and offer reasonable alternatives.
4. Digital Accessibility
We are committed to delivering digital accessibility for all users and this website has been developed in line with recognised Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These standards have guided our approach to design, content, and functionality, helping us create an experience that is as inclusive and user-friendly as possible for everyone. We will continue to maintain and enhance the accessibility of this website as part of our ongoing commitment to digital inclusion.
We test our web content using automated tools, manual checks, and assistive-technology testing; we also act on user feedback to continually improve accessibility.
Some older PDF documents and certain third-party booking widgets may not yet be fully accessible. If you cannot access any content, please contact us and we will provide the information in an alternative format.
5. Access Welcome Guide
We publish an Access Welcome Guide on our website and in our booking flow that explains:
Access features and limitations (parking, routes, doorways, toilets, hearing/visual supports).
Any sensory elements of the experience (e.g., tasting in close quarters, ambient noise, low lighting).
How to request reasonable adjustments, book assisted access or contact us for pre-visit questions.
6. Booking, Arrival and Assistance
Guests are encouraged to tell us about any access requirements at the point of booking so we can make appropriate arrangements.
If you need assistance during arrival or your visit (e.g., mobility help, seating, large-print labels, extra time), please contact reception on arrival or call us in advance.
Where accessible parking or routes require reservation (limited spaces), bookable spaces can be reserved in advance.
7. Staff Training and Awareness
All front-of-house staff receive training in;
Disability awareness and inclusive customer service.
They are trained in how to use accessibility equipment and safe assistance techniques and how to offer help in a respectful way.
Training is reviewed regularly and updated in line with Failte Ireland resources.
8. Feedback, Complaints and Redress
We welcome feedback on accessibility and use it to improve our services.
To give feedback or request assistance: Email access@portmageewhiskey.ie or call +353 (0)87-7015479.
We will acknowledge feedback within 5 working days, investigate and follow up about actions we will take.
If dissatisfied, visitors may use statutory routes for complaints as set out under Irish equality/disability law.
9. Monitoring, Review and Planned Improvements
We review this policy annually and publish a revision date.
Accessibility improvements are part of our capital and operational planning.
We consult with accessibility experts, customer feedback and Failte Ireland resources to prioritise changes.
10. Legal & Standards Context
Portmagee Whiskey recognises the legislative and standards framework relevant to accessibility in Ireland, including national and EU measures (e.g., WCAG and EN 301 549) to guide our actions.
12. Contact Us
Portmagee Whiskey
Address: Portmagee, Barrack Hill, Co. Kerry, Ireland (V23V295)
Email: info@portmageewhiskey.com
Phone: +353 (0)87-7015479
If contacting by phone, please let us know if you prefer SMS, email or another contact method.